Sears Appliance Repair — Establishment and car repair at 7 Backus Avenue, Danbury, Connecticut.

DO NOT purchase a Sears Maintenance agreement. The technicians have been very nice. However, we have had them here EIGHT times in 3 months for the same washing machine problem...it stops at each cycle. Four of their visits have been to install parts they've ordered the previous visit (new drum, new motor, new timer, etc...). OVER $2,000 (TWO THOUSAND dollars) in parts alone installed in a 20 year old machine.

The maintenance agreement states that they'll give a $500 credit towards a new Sears machine, if they can't fix this. It is not fixed, but they keep requiring more to be done to it. This has taken untold amounts of our time to be home waiting for technicians, and waiting for them to complete dismantling the machine to add parts, and putting it all back together. Only to have it not work again within a day of the repair.

This has been a horrible experience.